FAQ - Octopus Hong Kong. What is the Octopus Online Payment Service (OOP)? OOP is the payment service offered by Octopus Cards Limited (. Customers can make online payments to supported online merchants or service providers (! OCL will update the Service Fee from time to time. Note: some merchants may charge service fees or administration fees for their online shopping services. Before confirming your payment, please refer to the relevant information provided by the merchants.

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Top. What do I need to use OOP? You need to download the free Octopus App from Google Play or the App Store by searching for . You need an Octopus with a 9 digit Octopus number (eight digits plus one single digit inside the bracket, e. OOP. If you are a holder of a First Generation On- loan Octopus (the last digit of the card number has no bracket), you can replace this free of charge at Octopus Service Points located at designated MTR stations and shopping malls in order to enjoy the services of the Octopus App. Find out more. If you make payments by O! Register the Octopus number or O! You can turn on .

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If you have an O! Please contact the merchant if you have any questions about your order. If you fail to receive any confirmation after using OOP, you should check the transaction record on your Octopus using the Octopus App, Octopus PC Reader or other method as listed on the Octopus website. A transaction record for OOP can be found if the transaction was successful. You can review the Online Payment Receipt at the Octopus App or call our Customer Service Hotline at 2. Octopus Online Payment Reference Number and seek assistance from the merchant to confirm the order. Top. How do I check my payment history?

You can check the latest transaction records of your Octopus by using the Octopus App, Octopus PC Reader, or other method listed on the Octopus website. An Octopus Online Payment Receipt will be displayed together with an Octopus Online Payment Reference Number for each successful payment transaction. You are advised to retain such confirmation information provided by OOP when your transaction is successful. You should also retain other confirmations such as the merchant's confirmation email and receipt when using Octopus to settle your online payment.

When using the Octopus App for online payments, an Octopus Online Payment Receipt will be stored in your mobile device for 2. Top. What happens if I decide not to proceed with a payment? Your online payment request will not be processed until you confirm the payment from your O!

Once you have confirmed a payment, the transaction will immediately be processed by OCL, and is therefore completed and irreversible. Please contact the merchant if you have further enquiries. Top. What happens if I walk away from my computer or the mobile device when using OOP? Your OOP request will expire after a set period of time.

Once your request has expired, you need to restart your online payment process. Top. How can I avoid duplicating payments when using OOP? Appcrash Fix In Windows 7 Download. OOP is designed to protect against duplicate payments when you use the service. However, it cannot guarantee that such incidents will not occur. Please follow the steps below to minimize the chances of duplicate payments: Only conduct one online purchase at a time. Do not visit multiple websites or mobile apps when using OOP.

Do not place multiple Octopus on the NFC Android device, Octopus Mobile Reader or Octopus PC Reader at the same time. Make sure there is only one Octopus Mobile Reader or Octopus PC Reader paired with your i. OS mobile device or connected to your computer. When using an NFC Android device for OOP, make sure you only use one mobile device.

Do not press the . However, once the payment has been confirmed by OCL, it cannot be cancelled. Always check the transaction records on your Octopus by using the Octopus App, Octopus PC Reader and other channels as listed on the OCL website after conducting any transaction. Call our Customer Service Hotline on 2. Top. As the Internet is a public network, how does Octopus ensure my information is protected? If you make payments by Octopus, OCL will only ask you to provide the last 3 digits of your card (when using the Octopus PC Reader) or to pre- register the last 5 and the check digits (when using a mobile device) of your Octopus to validate and process the order. When your information is transmitted over the Internet, OCL uses industrial standard methods to encrypt your information.

OCL also maintains a firewall system to protect our infrastructure from unauthorized access. OCL conducts regular reviews on its service to make sure it meets changing requirements for Internet security. Please refer to the Octopus Online Payment Service User Guide and Octopus Online Safety Guide for further details on how Octopus protects you when using OOP. Top. What can I do to protect my information when using OOP? You are reminded of the following: Do not use public computers or someone else's mobile device when using OOP. Make sure you only visit the online merchant and OOP using a secure connection. When you are using a secure connection, a padlock symbol should be displayed on your browser.

When you click on the padlock symbol, the website information of OCL or the merchant should be displayed accordingly. Only download the Octopus App from designated channels as listed on OCL's website. Do not click on any link in an email to directly access OOP. Use only legitimate software. Do not jailbreak, root or modify the operating system. Update your Operating System and Internet browsers regularly.

Install antivirus, anti- spyware and firewall software, and update them regularly. Use the screen lock function and do not leave your mobile device unattended. Register for 'remote locate' and 'erase' functions (if available) on your mobile device. When using a wireless connection, make sure it is secure. Beware of spam emails and look- alike websites. Please refer to the Octopus Online Payment Service User Guide and Octopus Online Safety Guide for further details on what you should do to protect yourself when using OOP.

Top. I have lost my Octopus; how can I limit any losses caused by unauthorized transactions processed by OOP? The Lost Octopus Reporting Service is offered only to AAVS users and Personalised Octopus holders. Crack De Kart Racing Pro Pc on this page. You should call the Lost Octopus Reporting Hotline on 2.

Please note that no other channels for reporting a lost Octopus , such as email or fax, are accepted. Cardholders are liable for any usage or value reloads during the first 3 hours after successfully reporting the card as lost. Top. When will I receive my ordered products or services? If your payment has been successful, the merchant will deliver the products or services according to the terms and conditions you accepted when making the online purchase. Please contact the merchant if you have any questions regarding your order. Top. How do I file a complaint regarding the quality of products or services I have ordered?

If you are dissatisfied with the products or services purchased from a merchant, please contact them directly. OCL, as a payment service provider, is not in a position to intervene, and is not responsible for the performance and quality of products/services offered by the merchants.

You are advised to review the merchant's return/refund policies before making an order or proceeding with a payment to the merchant. Top. How can I request a refund for the order? Please contact the merchant directly to request a refund* for your ordered goods or services. Octopus Cards Limited, as a payment service provider, is not authorized to cancel or refund any order on behalf of the merchant.*Any refund request to Taobao.

In such a case, you will receive a notification via the Octopus App or you can check for notification messages directly in the App (the date of notification varies according to the merchant. It takes around 3- 5 working days for Taobao. If the payment was made by Octopus / Octopus Mobile SIM, please tap the card to collect your refund.

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